Do you need a quick solution to a technical problem? Gendex Technical Support Specialists use the latest screen-sharing technology to view, control and resolve software issues remotely.
How to Get Support
Start by calling Technical Support at 1-800-769-2909 or submitting a Support Request so we can gain more information on the nature of the problem you are experiencing. A Technical Support Specialist will walk you through the Remote Assistance process.
How It Works
To initiate a secure Live Online Support session, shut down all non-Gendex applications except your browser window.
While on the phone with Technical Support, you will be given a unique session key. Enter the Session Key in the box to the right and click Submit to initiate the screen-sharing session.
You will be prompted to download a small virus-free plug-in.
With your permission, your support representative willl be able to view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your computer, and you can end the screen-sharing session at any time.
Find the answers to commonly asked questions about Remote Assistance and privacy-related questions on the Remote Assistance FAQs page.
Start your session
Type in the session key you received from Gendex technical support.
Monday – Friday
8:00am – 8:00pm (ET)